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A smart check-in is in place with keyless entry. An entry code will be sent to you prior to arriving.

Check in is from 4pm.
Check-out is at 11am.


Hotel parking vouchers can be purchased in advance which are valid for 24 hours from the early check in time. These cost £8 and are only valid at Castle Row and Castle Street Multi-Storey car park. There are other car parks in the area (these do not accept the Hotel Parking Vouchers). We are not responsible for any parking charges incurred from parking on double yellow lines or in the wrong car park. Click here for a parking map in the Castle Street area.


We do not provide breakfast, however there is an excellent café (Saffron Café) downstairs offering a wide range of options including vegetarian. These can be ordered and delivered to your room or you can eat in the café or in its outdoor Mediterranean inspired patio. Click here for their menu.
Tel: 01227 780 005


There is a locked storage area on the patio which is accessible to any guest during the time of their stay.


We operate a no-smoking and no-vaping policy in all parts of the building, including the rear patio. If you wish to smoke please use the residents car parking area beside the property.


Suite 1 (Ground floor) and Suite 4 (First floor) are suitable for dogs. . A dog bed and bowls are available. Other suites may be possible, on request.


Cot beds (together with protector, fitted sheet and cellulose blanket) are provided in each of the four Suites. There is storage for prams in the storage area at the back of the property.


As a listed building we cannot offer an alternative to the stairs reaching the first and second floor. There are also two steps to the front of the property. There is a ground floor room (Suite 1) which has a walk in shower if you are to manage the front door step. There is a public disabled parking space adjacent to the property.


Check each room for its specific facilities but all rooms have the following:

  • Towels
  • Bedding
  • Hairdryer
  • WIFI
  • Smart TV
  • Toiletries
  • Ensuite (toilet, sink, shower, shaver socket)
  • Nespresso Coffee machine with pods
  • Kettle
  • A variety of hot drinks


There is a communal iron and ironing board on the 2nd floor and a guest kitchen with washer dryer, table and chairs and cooking facilities on the lower ground floor.


As a listed property meeting current fire regulations it is impossible to be fully ECO. However we do try where possible:

  • 100% cotton bed linens
  • Eco & vegan friendly soaps and detergents
  • Eco friendly toilet paper
  • Refillable glass water bottles in each room
  • Recycling Nespresso pods
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